Two Honeywell Steam Humidifiers on a Temporary Shipping Hold

Honeywell has made the decision to put the Honeywell
HM612A1000 and HM609A1000
Steam Humidifiers on a temporary shipping hold.

At the end of 2014, Honeywell re-launched the Steam humidifiers
with a few major updates with the intent of improving the long term performance
of the products. These changes included improving the tank and gasket materials,
as well as including an RO kit to ensure the water quality is good. These
changes have solved the previous issues, but unfortunately have created a new
failure mechanism.

In less than 10% of cases, Honeywell identified an issue that results
in water leaking from either the tank gasket or at the bottom of the tank where
it attaches to the solenoid.

Honeywell is testing several fixes, including one that can be
done in the field without needing to replace the entire unit. Honeywell is
currently testing these fixes to ensure that is solving the problem, and will
not be shipping any additional products until they have this fix and have
reworked all of the inventory. Honeywell will provide communications as they
come closer to resolution on this issue.

Customers that have affected products can return them to Honeywell at
their discretion, and Honeywell's 5 year warranty will continue to be honored.