Service Management: Operations, Strategy, Information Technology 9th Edition, ISBN-13: 978-1259784637 | ebookschoice.com: Service Management: Operations, Strategy, Information Technology 9th Edition, ISBN-13: 978-1259784637 [PDF eBook eTextbook] Publisher: McGraw-Hill Education; 9th edition (January 22, 2018) Language: English 544 pages ISBN-10: 1259784630 ISBN-13: 978-1259784637 This ninth edition continues to acknowledge and emphasize the essential nature of service management. Based on the research and consulting experiences of the authors, the text is organized in four parts: Part One: Understanding Services provides the historical context as well as distinguishes the…
